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Safer Gambling 

SAFER GAMBLING

BetBull is committed to endorsing safer wagering among its customers as well as promoting the awareness of problem gambling and improving prevention, intervention and treatment.

Betbull’s Safer Gambling Policy sets out its commitment to minimizing the negative effects of problem gambling by promoting safer gambling practices. Betbull offers online gambling through a wide range of games and entertainment, while also taking responsibility for our product line-up. Betbull’s aim is to provide the world’s safest and most innovative gaming platform for adults by allowing each user to play within their financial means, while receiving the highest quality service possible.

Integrity, fairness and reliability are the guiding principles of BetBull’s work. It is therefore clear that Betbull does its best to avoid and reduce the problems, which can arise from participation in gambling, particularly in cases of immoderate playing. At the same time, we find it important to respect the rights of those who take part in games of chance to a reasonable extent as a means of entertainment.

Safer Gambling at Betbull is based on three fundamental principles: player security, game security and protection against gaming addiction.

PLAYER SECURITY

The security of our players is of utmost importance to us. Player protection begins by forbidding minors from registering and participating in games. Personal data and payments are also protected and involves a high level of responsible processing.

GAME SECURITY

The random nature of the products offered are monitored closely by independent organizations to further ensure fairness. While we also believe in full transparency in all that we market, ensuring our marketing communication is also geared towards player protection: we promise only what we can deliver.

PROTECTION AGAINST GAMING ADDICTION: RESEARCH – PREVENTION –INTERVENTION

The majority of users who make sports bets, casino bets and other gaming offers, play in moderation for entertainment. Any activities and behaviour patterns (such as shopping, playing sports, eating or consumption of alcohol) which are considered to be normal and unharmful can still develop into an addiction causing harm to some people. In the same way, for a small group of customers, bets on sports and gambling may lead to problems. Such clients with gaming addiction are prohibited from further participation in the gaming line-up. Subsequently, they are provided with contacts of organizations where they can receive professional advice and support. More information related to Safer Gambling can be found by accessing the following organizations:

GambleAware

GamCare UK

GAMSTOP

Gamblers Anonymous UK

Gambling Therapy

The National Council on Problem Gaming

TOOLS AVAILABLE TO YOU

As a part of our commitment to Safer Gambling, Betbull provides several options to customers who would like to take control of or take a break from their gambling.

1. REALITY CHECK

If you want to manage the amount of time you spend playing on BetBull Casino, you can set a Reality Check. A Reality Check allows the opportunity to receive a reminder of the amount of time you have spent playing on the BetBull Casino. The Reality Check can be found by heading to Profile > Settings > Safer Gambling > Gaming Reality Check. Once you are on this page, you can select your preferred duration for receiving a reminder from a drop-down list. The options are:

Every 20 minutes Every 40 minutes Every 60 minutes When you successfully add the Reality Check to your account it will interrupt your gameplay, without warning, shortly after your selected duration of play regardless of the state of your game. You can then choose to continue playing or stop playing. You can amend your Reality Check at any time; just go back to the same page and amend it using the same process as above.

2. TIME-OUT

If you feel like taking a short break from your gambling fun, you can choose a time-out of between 1 day to 6 weeks. Simply contact our Customer Support or go into your player’s account settings. During this cool-off period you will not be able to log in to your account.

When the selected time passes, you can log in back to your account and continue to play.

3. SELF-EXCLUSION

Self-exclusion is a longer break from gambling. Should you choose to self-exclude, this will effectively close your account for a minimum of 6 months and maximum of 5 years. Only after the period of your selection passes, will you be able to re-access your account. If you wish to self-exclude yourself permanently, this is also an available option to you.

If you wish to re-open your account with us once your self-exclusion has expired, you can do so by contacting our customer support - re-registering online will not be sufficient. We will schedule a call with you to discuss your suitability to resume gameplay. Your request to re-open your account will only be granted once your self-exclusion period has terminated.

Please note that an additional 24-hour cool-off period will be applied before you can log in and gamble again.

If you wish to self-exclude you can do so either through your account settings or by getting in touch with our Customer Support.

If you are thinking about self-exclusion it is important you contact all other gambling companies with whom you have accounts with and make the request to self-exclude with them too. It is also worth installing some filtering software so that you can block access to internet gambling websites. Filtering software allows you to regulate internet access, depending on your chosen criteria. Such filters can be used to prevent children from accessing, amongst other things, gambling websites.

GAMSTOP

If you reside within the UK, you can also sign up to GAMSTOP, which will prevent you from using gambling websites and apps run by companies licensed in Great Britain, for a period of your choosing. To find out more and to sign up with GAMSTOP please visit www.gamstop.co.uk.

4. DEPOSIT LIMIT

We know how easy it may be to lose yourself in all that fun, so setting a deposit limit can add an extra level of control over your gambling. Once your deposit limit is set, and you have reached the deposit limit, you will not be allowed to deposit more. This tool will ensure you are not exceeding your budget and you are not spending the previously determined amount. This limit can be set through your account settings or contact our Customer Support, that will be more than happy to help set this up for you.

UNDERAGE GAMBLING

Betbull does not allow minors (persons under the age of 18) to participate in games and make bets. Underage gambling is illegal. That is why the confirmation of having reached the age of maturity and the confirmation of date of birth are mandatory requirements during registration. Betbull considers the issue of minors taking part in games and betting very seriously. In order to offer the best possible protection of minors, we also rely on the support of parents and carers. Please keep your data for account access in a safe place (user ID and password).

Furthermore, we would recommend that you install filter software. This software will allow you to restrict the access to Internet resources inappropriate for children and teenagers.

BLOCKING ACCESS FOR PROTECTION

Betbull offers a variety of games and bets which are forms of entertainment for the majority of our customers. At the same time, the company takes responsibility for its customers by providing support and tools of maintenance for a secure and entertaining environment taking into consideration any associated risks. The clients who have difficulty in assessing and recognizing their own limits or those who suffer from gambling addiction are not able to enjoy our product line-up responsibly and perceive it as a form of entertainment, therefore, Betbull takes responsibility for such users by blocking their access to its products for their own protection.

IN WHAT SITUATION IS A CLIENT’S BEHAVIOUR CONSIDERED AS DEPENDENT?

It is necessary to underline that the diagnoses of game dependence can be qualified only by experts. The material presented on this web-page will help you to estimate and define your own game behaviour.

The special hazard of addictions that are not associated with any substance is that it is very difficult to define the line between pleasure and addiction. Nevertheless, there are some diagnostic signals that may point out the existing problems. Below are situations which exhibit when gambling can become problematic:

  1. The player is deeply involved in gambling; all thoughts are solely about the game.

  2. Bet sum increases during the course of time.

  3. Attempts to quit or control their participation in the games appear to be unsuccessful.

  4. When limiting the participation in gambling, the person experiences irritation and sadness.

  5. The game is a way to escape from problems or discomfort.

  6. The player tries to win back lost deposits.

  7. The player begins lying about their playing behaviour.

  8. Commits illegal acts.

  9. Ruins relationships with family, friends and colleagues.

  10. Borrowing money to participate in gambling.

If you have noticed that one of these things may be happening to you, please do not hesitate to contact our Customer Support who will be more than happy to help you.

RULES FOR SAFER GAMBLING

Games can be enjoyed safely by following the advice below:

  1. Only play when you are calm and concentrated.

  2. Take regular breaks.

  3. Define and set the monthly amount you can afford to spend before playing the games.

  4. Once setting a maximum limit, do not increase it further.

  5. Before you start playing, define a realistic maximum winning amount, which should stop you from playing further once reached.

  6. Define the amount you can afford to lose beforehand.

  7. Do not play under the influence of alcohol or drugs.

  8. Do not play if you are depressed.